Complete HMRC Contact Guide for Employed Taxpayers (2025)
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Purpose / Issue Phone (UK) Textphone From Abroad Postal Address Opening Hours Notes & Links
Income Tax (General Enquiry) 0300 200 3300 0300 200 3319 +44 135 535 9022 HMRC, BX9 1AS, UK Mon–Fri, 8am–6pm Income Tax contact
Income Tax (Complaint) 0300 200 3300 0300 200 3319 Same as above HMRC, BX9 1AB, UK Mon–Fri, 8am–6pm Write “Complaint” on envelope
Self Assessment (General) 0300 200 3310 0300 200 3319 +44 161 931 9070 HMRC, BX9 1AS, UK Mon–Fri, 8am–6pm Self Assessment help
Self Assessment (Complaint) 0300 200 3310 0300 200 3319 +44 161 931 9070 HMRC, BX9 1AB, UK Mon–Fri, 8am–6pm Include your UTR
National Insurance (General) 0300 200 3500 0300 200 3519 +44 191 203 7010 HMRC, BX9 1AS, UK Mon–Fri, 8am–6pm NI contact page
National Insurance (Complaint) 0300 200 3500 0300 200 3519 +44 191 203 7010 HMRC, BX9 1AA, UK Mon–Fri, 8am–6pm NIC and EO complaints
Child Benefit 0300 200 3100 N/A +44 161 210 3086 Use online form / portal Mon–Fri, 8am–6pm Child Benefit contact
Employer (PAYE) Services 0300 200 3200 0300 200 3212 +44 151 268 0558 HMRC, BX9 1AA, UK Mon–Fri, 8am–6pm Fax: 03000 523 030
Online Services Helpdesk 0300 200 3600 N/A N/A N/A Mon–Fri, 8am–6pm Help with login/access to Personal Tax Account
Social Media (General Queries) N/A N/A N/A N/A Not monitored 24/7 @HMRCcustomers on X (Twitter)
Webchat / Digital Assistant N/A N/A N/A N/A Varies Via Personal Tax Account
Complaints Portal (Online) N/A N/A N/A N/A 24/7 Submit complaint online
HMRC Mobile App N/A N/A N/A N/A 24/7 Download the HMRC App
Main HMRC Website N/A N/A N/A N/A 24/7 HMRC Home Page

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